How can I return products?
How can I complain about a product?
If a product should feature a fault you can make a complaint about it under the following prerequisites through our customer service. read more
How can I return several orders in one go?
If you would like to return several orders together, please enclose all return forms with the parcel. read more
How can I revoke my purchase?
If you change your mind after your purchase, you can revoke your order without stating any reasons within 14 days. read more
How will my money be refunded?
The refund is always carried out using the same payment method as was used for payment. read more
How can I exchange products?
You are welcome to return ordered products within 14 days after receipt and place a new order via the webshop. read more
How long may products be returned?
No goods return form is enclosed with my parcel – What can I do?
Which costs will be incurred with a return?