A return of your order is possible within 14 days after receipt of the goods. read more
Returns
How can I return products?
You can return ordered products within 14 days after receipt of the goods. read more
How can I complain about a product?
If a product should feature a fault you can make a complaint about it under the following prerequisites through our customer service. read more
How can I return several orders in one go?
If you would like to return several orders together, please enclose all return forms with the parcel. read more
How can I revoke my purchase?
If you change your mind after your purchase, you can revoke your order without stating any reasons within 14 days. read more
How will my money be refunded?
The refund is always carried out using the same payment method as was used for payment. read more
How can I exchange products?
You are welcome to return ordered products within 14 days after receipt and place a new order via the webshop. read more
How long may products be returned?
No goods return form is enclosed with my parcel – What can I do?
The return form and the return label are enclosed with the parcel in the invoice envelope. If the goods return form is missing in your parcel, please contact our customer service. read more
Which costs will be incurred with a return?
We will bear the costs of the return shipment within Germany and Austria for you. read more
Should you not have found the answer to your question our customer service would be pleased to assist you.