Delivery & Shipping
How will my orders be shipped?
Your orders are served by DHL in Germany and GLS in Austria.
How can I view the shipment status of my order?
In order to track the shipment of your ordered HASSIA products you will receive an email after shipment with the tracking number. Read more
For which countries is a delivery possible?
Shipping is only possible to Germany and Austria. Read more
How long does the delivery take?
The shipment via GLS and DHL normally takes 2-3 workdays.
What should I do if my parcel is damaged or articles are missing in my parcel?
If products are missing in your order or have been damaged please contact our customer service. Read more
What means "Collection by Customer"?
Currently, we only ship products from our online shop to Austria and Germany. Read more
Should you not have found the answer to your question our customer service would be pleased to assist you.